Client Support Specialist

  • Be central point of contact for assigned clients.
  • The ability to be the front line to interface with both technical and business resources at client sites to trouble shoot and resolve issues.
  • Support all client production problems including after-hours support as needed. Some clients are based outside of the U. S. time zones.
  • The ability to work with Development and QA departments to estimate enhancement work as well as generate Statement of Work documentation.
  • Work closely with internal QA and Development departments to ensure timeliness and quality of final product. This will require solid experience with project testing and technical proficiency within a software development shop.
  • Consult and train clients on product functions, best practices, interfacing with other products and systems
  • Conduct unit and regression testing of new functionality and other code modifications
  • Write and execute test plans for new functionality
  • Work with clients to resolve questions and problems
  • Work with clients to define new business requirements and prepare functional requirements

Position Requirements:

  • Bachelor s Degree
  • Relationship management skills.
  • Supporting software delivery and installation process.
  • Tracking defects and client support issues.
  • Performing in-house training to clients in both group and individual formats.
  • Applying effective project management methodologies and control techniques.
  • Experience with technical platforms of MS-Windows, SQL Server, and IIS as well as exposure to SWIFT and MQ messaging.
  • Experience with Full Suite of MS Office including Word, Excel, Power Point, Project and Visio.
  • 2-5 years of equivalent experience is preferred.
  • Must have excellent communication skills both written and verbal

Preferred Skills:

  • Self-motivated and able to work independently within a larger team
  • Able to take ownership of projects and drive solutions, remaining accountable to clients and teammates
  • Creative approach to issue resolution

What s In It for You:

  • Exposure to a number of key business groups within the company, including regular interaction with senior management
  • Competitive salary plus great benefits
  • 3 weeks of accrued paid time off in year one plus 9 holidays, increased to 4 weeks accrued paid time off on your 1st year anniversary
  • Tuition Reimbursement up to 70% for qualified courses

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.