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Client Support Specialist

Responsibilities:
  • Be central point of contact for assigned clients.
  • The ability to be the front line to interface with both technical and business resources at client sites to trouble shoot and resolve issues.
  • Support all client production problems including after-hours support as needed. Some clients are based outside of the U. S. time zones.
  • The ability to work with Development and QA departments to estimate enhancement work as well as generate Statement of Work documentation.
  • Work closely with internal QA and Development departments to ensure timeliness and quality of final product. This will require solid experience with project testing and technical proficiency within a software development shop.
  • Consult and train clients on product functions, best practices, interfacing with other products and systems
  • Conduct unit and regression testing of new functionality and other code modifications
  • Write and execute test plans for new functionality
  • Work with clients to resolve questions and problems
  • Work with clients to define new business requirements and prepare functional requirements

Position Requirements:

  • Bachelor s Degree
  • Relationship management skills.
  • Supporting software delivery and installation process.
  • Tracking defects and client support issues.
  • Performing in-house training to clients in both group and individual formats.
  • Applying effective project management methodologies and control techniques.
  • Experience with technical platforms of MS-Windows, SQL Server, and IIS as well as exposure to SWIFT and MQ messaging.
  • Experience with Full Suite of MS Office including Word, Excel, Power Point, Project and Visio.
  • 2-5 years of equivalent experience is preferred.
  • Must have excellent communication skills both written and verbal

Preferred Skills:

  • Self-motivated and able to work independently within a larger team
  • Able to take ownership of projects and drive solutions, remaining accountable to clients and teammates
  • Creative approach to issue resolution

What s In It for You:

  • Exposure to a number of key business groups within the company, including regular interaction with senior management
  • Competitive salary plus great benefits
  • 3 weeks of accrued paid time off in year one plus 9 holidays, increased to 4 weeks accrued paid time off on your 1st year anniversary
  • Tuition Reimbursement up to 70% for qualified courses


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